• 07-Dec-2018 to 05-Feb-2019 (PST)
  • IT
  • Schaumburg, IL, USA
  • Hourly
  • Full Time

benefitexpress currently has an opening for a Desktop Support Specialist at our corporate headquarters in Schaumburg, Illinois.  The Desktop Support Specialist provides technical assistance and support for issues of computer systems, software, and hardware in an enterprise network.  This position requires you to apply your critical thinking skills to resolve issues for the end users.  You will identify, troubleshoot, resolve, and document user system issues.  Still interested?  Keep reading...

What you will do:

  • Maintain daily performance of computer systems
  • Create and resolve help desk tickets
  • Install, modify, and repair computer hardware and software
  • Create accounts and configure hardware/software as part of on-boarding process
  • Monitor and manage internal assets to ensure accurate inventory records
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

What you will need:

  • Associates Degree in related field and/or
  • 2 - 3 years of Technical Support experience working with machines in a domain
  • Experience troubleshooting in:
    • Microsoft Office 2010/2013/365 (i.e. Word, Excel, PowerPoint, Outlook)
    • Windows Client and Server Operating Systems
    • Active Directory and user account changes
    • Basic IPv4 Networking Principals
  • A+ / Network+ / Microsoft Certifications MCSA certifications, a plus
  • Ability to lift 50 lbs.

What we can offer you:

  • Competitive compensation aligned to your experience
  • Awesome perks and benefits including; Health, Dental, Life & Vision with generous PTO and 401K plan
  • Impromptu lunches, birthday celebrations and casual dress code
  • On-Site Gym with cardio machines, free weights, showers, putting green, pool table and relaxation room
  • Pleasant, professional working environment

Who we are:

benefitexpress is the leading middle market, cloud-based platform for employee benefits and health exchange services, with a focus on flexibility.

By offering technology that integrates all benefits, in a one-stop-shop, benefitexpress provides simplicity to complex plans and offers a very custom-made experience to engage and educate employees while offering employers an ease of benefit management that is unmatched in market. benefitexpress provides a full range of services including, benefit enrollment, management and administration as well as direct bill services, reimbursement account administration, carrier bill reconciliation, total compensation statements, and a full-service call center.



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