• 15-Oct-2018 to 14-Dec-2018 (PST)
  • Operations
  • Schaumburg, IL, USA
  • Salary
  • Full Time

benefitexpress currently has an opening for a Client Services Manager at our corporate headquarters in Schaumburg, Illinois.  Client Services Managers are responsible for internal resource management and capacity planning. Service Managers will support cross functional team members in delivering administrative services to client accounts with a focus on the customer and understanding of client needs while maintaining benefitexpress best practices and industry standards.  Must be flexible and willing to adjust to changing expectations and scopes of service.

What you will do:

  • Responsible for facilitating ongoing user acceptance testing (UAT) and client acceptance testing (CAT) during change processes including but not limited to implementation, annual enrollment and ongoing internal development code moves
  • Focus on process improvements by analyzing current processes and consulting client and internal team on best practices, alternative methods and unsupported tasks
  • Proactively manage team resources and staffing needs by evaluating both current and future state needs against current capacity
  • Coach, develop and mentor Delivery Managers on all aspects of client delivery including scopes of service, work orders, requirements documentation, etc.
  • Organize/Lead all onboarding activities for new Client Support Specialists and Client Delivery Managers

What you will need:

  • Bachelor's degree plus 5-7 years of management experience
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
  • Advanced knowledge of MS Excel
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

What we can offer you:

  • Competitive compensation aligned to your experience
  • Awesome perks and benefits including; Health, Dental, Life & Vision with generous PTO and 401K plan
  • On-Site Gym with cardio machines, free weights, showers, putting green, pool table and relaxation room
  • Pleasant, professional working environment

Who we are:

benefitexpress is the leading middle market, cloud-based platform for employee benefits and health exchange services, with a focus on flexibility.

By offering technology that integrates all benefits, in a one-stop-shop, benefitexpress provides simplicity to complex plans and offers a very custom-made experience to engage and educate employees while offering employers an ease of benefit management that is unmatched in market. benefitexpress provides a full range of services including, benefit enrollment, management and administration as well as direct bill services, reimbursement account administration, carrier bill reconciliation, total compensation statements, and a full-service call center.

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